Friday, June 15, 2007

Banks vs. Customers

As an indication of the sorry state of UK retail banking we can observe the banks stonewalling not only their own customers but the courts as well:

BBC NEWS | Business | Customers win back bank charges

It's mind boggling, really. Banks should be providing services to customers which customers value. There should be competition between banks to provide the best combination of service and value. But that just not happening.

Banks seem to treat their own customers as an enemy in the war for the customers own money. Such a war mentality might explain the secrecy and open hostility UK banks exhibit.

I'm afraid it looks like we need to have the government step in here to force banks to be more transparent and to get the banking market to start acting like a real fluid market instead of the slightly (but only slightly) tense cartel we seem to have today.

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