Tuesday, January 15, 2008

British Gas come through!

I wrote about some problems I was having with British Gas.

It turns out that I was not alone in raising the issue that a formal report listed a gas safety problem that an engineer said, verbally only, that we should not worry about.

The very nice people I spoke to in the end said that from now on they would include a letter with the report explaining that when a device was listed as being defective that meant only that it did not meet the standards required of new installations, but was perfectly fine and safe for existing ones. I now have a copy of that letter to file away with the report I must keep for two years.

So that's OK, then. And thanks to the very nice people at British Gas.

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