Tuesday, October 02, 2007

Oyster matter rumbles on

The matter of the detention and assault of my wife at the hands of a TfL employee rumbles on with no resolution in sight. The good news is that TfL now say that they are taking this seriously. All we need now are for their actions to start matching their words.

I heard the latest news from London Travel Watch who are taking on TfL on our behalf. Remarkably the TfL response suggested that in order to make any progress they really need more detail, such as the exact time of the incident ... which of course a different part of TfL already know. This after they claimed to be sorry for internal TfL communication inefficiencies which they have now addressed - yeah, right.

At this point we are looking for some fairly simple things from TfL, though I suspect TfL may view these as being very hard ...
  • TfL need to acknowledge that there are systemic problems with the Oyster system and the training of station staff regarding the Oyster system. (Then they need to do something about it!)
  • TfL need to explain what station staff should be expected to do in situations such as the one we suffered. (e.g. perhaps staff should have access to a reader that will let them see activity on an Oyster card).
  • TfL need to explain what passengers should do in situations such as the one we suffered. (e.g. should we have immediately called the police?)
I'm still not holding my breath.

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