Matt Hartley thinks that support should not be an issue for Dell when they start shipping a Linux based operating system:
OSWeekly.com - Why Dell Is Really Saying No to Linux
His view is that Dell should offer no support at all on the Linux boxes they ship and have the distribution vendor provide the support instead.
While I agree that support should not be a big deal, I disagree that Dell (or any other hardware vendor) should provide zero support. Rather I think that a live CD should be shipped with the hardware that can be used to identify any hardware and hardware driver issues. After that avenue is exhausted the hardware vendor can (and should) pass the buck to the operating system vendor and their support infrastructure (which may community driven).
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